Webcam

[Anindyasri]

  My camera was working just fine a few days ago . However after updating windows 11 to version 24H2 it has stopped and looks like this . Is it broken ? What should I do ?

[Max3Aj]

@Anindyasri, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your webcam was working fine until you updated to Windows 11 version 24H2. Let’s go through a few steps to get it working again:

Check Camera Privacy Settings

1. Go to Settings > Privacy & security > Camera.
2. Make sure Camera access and Let apps access your camera are both turned On.
3. Scroll down and ensure the specific app you're using (e.g., Zoom, Teams, Camera) has permission.

Reinstall or Update the Camera Driver

1. Press Windows + X and select Device Manager.
2. Expand Cameras or Imaging Devices.
3. Right-click your camera and choose Uninstall device.
4. Restart your laptop. Windows should reinstall the driver automatically.
5. If not, visit HP Support page and enter your laptop model to manually download the latest camera driver.

Run the HP PC Hardware Diagnostics

HP provides a built-in tool to test your webcam:

1. Turn off your laptop.
2. Turn it back on and immediately press Esc repeatedly, then F2 to open the HP PC Hardware Diagnostics.
3. Select Component Tests > Webcam Test and follow the on-screen instructions.

Use HP Support Assistant

1. Download or open HP Support Assistant.
2. Go to My devices > Updates and check for any driver or firmware updates. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support