Went to sign on my HP laptop and will only let me type numbers not letters so I cannot sign in to my

[Kahuna132]

 My HP touchscreen laptop I went to sign in this morning and it only lets me type numbers no letters so I cannot sign in 

[Jeet_singh]

@Kahuna132,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the keyboard not working properly on your HP notebook. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Are you trying to login using PIN or Password? If you're trying to login using PIN then it will only take numbers.

Have you tried to login using On-screen keyboard.

Have you tried to use an external USB keyboard and check if that helps?

In the meantime, If you are able to login using the on-screen keyboard or using the external keyboard. 

I would suggest you try to update the Bios and Chipset drivers on your PC either from our HP support website, or download it using HP Support Assistant.

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

1.) Turn off the computer.
2.) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
3.) Turn on the computer and repeatedly press the F11 key, about once every second, until Recovery Manager opens.
4.) Under I'd like to identify any problems, click on Run Computer Checkup.
5.) Now select the radial button next to Open a Command Prompt and then click on next.
6.) In the Command Prompt Windows please type and check the functionality of all the keys if not then it's for sure hardware issue. So contact HP Technical Support and get the keyboard replaced/repaired.
7.) If it works fine in Command Prompt then, try creating a different User Account with Administrator privilege and check the functionality of the keyboard.
8.) If nothing works out then please try system recovery to set the NB back to its Factory Original settings.

Refer this article to further troubleshoot keyboard issues with your laptop. Click Here

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,