What could be the problem? Screen going black and freeze

[BlessingFasina]

I don’t know how best to describe this problem but I’m sure the pictures will describe it best. I have a HP Elitebook x360 1030 G2 that started acting up and comes up with the screen turning  magenta, black and the PC freezes afterward.

Please any idea what the problem is and possible solution? 

 

 

[Nigel2392]

Hey! I don't work for HP, but am willing to help!

You are right though, pictures speak a thousand words. 

This seems like either a corrupted video card BIOS, or a dying GPU

If it is an integrated intel/amd GPU:

Take it to the repairshop. Sadly you can't do much more.

This GPU is baked into the processor, and cannot easily be replaced.

(Intel has a tool for undervolting, try it on the graphics, or entire processor. It might help, it might not. Worth a try anyways.

Link: https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html )

If you have an Nvidia or dedicated AMD GPU:

If you overclocked your GPU, clock it down. You can turn down the voltage and clock with a tool like MSI afterburner 

Link: https://www.msi.com/Landing/afterburner/graphics-cards

"This seems like either a corrupted video card BIOS, or a dying GPU"

Probably the latter. You could maybe get some more juice out of it, by using MSI afterburner, or Intel XTU and tuning everything (Voltage, maybe clock speed of gpu) down. 

However, even then, you would likely still need to take it to a repair shop. Otherwise, it will likely not last very long for it to fully die.

If you have a warranty, claim it! This is a hardware malfunction. 

Good luck!