What do I need to do to return a laptop

[garyMc666]

I have a white line down the middle of the screen and I've only had the laptop a week, thanks for any help.

[Dragon-Fur]

@garyMc666 

"Product Return" is only handled by the store where you purchased the device.

Our Community cannot help -- we are not associated with the Sales or Service.

If you purchased the device from HP,

If the device is within the Return time frame,

Please contact the HP Store Customer Service department in your region.

For example,

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

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