When I am using zoom sometimes my screen goes black

[JR2rw]

Sometimes when I am using zoom the screen goes dark but I can still hear people talking.

[Dragon-Fur · Accepted solution]

@JR2rw 

If you have not done so, consider checking and updating your HP Software and Drivers.

Open "all drivers"

Sort the list so the most recent drivers are first in each category

If necessary, update.

NOTE:  Using HP Support Assistant?  Open HPSA and check for updates.

If any updates are installed either manually or by HPSA, Restart and log in after the updates are completed.

If you have not done so, "Check for Updates" in Windows Updates to make sure Windows is happy and current.

If any updates are installed, Restart and log in after the updates are completed.

What else?

If it is only happening to you as opposed to it happening to other attendees, then the issue could be a simple as lack of resources.

If you have not already done so, close all other applications and programs while using Zoom in your browser.

If you live in a household where others are grabbing Internet bandwidth, and if your ISP service is limited or "not the fastest", consider asking others to modify their use during the time(s) you are using Zoom.  That is a polite way of suggesting, you throw everyone else off the network during Zoom meetings.

What else?

Visit the Zoom Help Center FAQ

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