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HP Recommended
HP Stream - 14-cb171wm
Microsoft Windows 11

When I move the screen on my laptop, at some points it would turn black, if I were to look very closely, I can see what is shown on the screen but very low brightness, I attempted to click on the higher brightness button, but nothing had happend.

5 REPLIES 5
HP Recommended

Hi @YaseenD

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing display-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Could you please connect your system to an external monitor to check if the issue persists on the monitor as well when connected?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello! No, i did not make any hardware changes, however i recently changed it into windows 11 maybe 2 weeks ago to maybe a month. After a week from being upgraded, tge problem happend.

HP Recommended

Thanks for your response.

 

Could you please connect your system to an external monitor to check if the issue persists on the monitor as well when connected?

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi, no the problem does not show on the screen but it still happens on the laptop.

HP Recommended

Alright.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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