• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

When I power on my laptop, the fan and power light come on but the screen stays black.

 

1 REPLY 1
HP Recommended

Hi @Samajama1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop powers on (fan and power light are on) but the screen stays black, this is often referred to as a "black screen on boot" issue. Here are some steps you can try to diagnose and potentially fix it:

1. Perform a Hard Reset

  • Turn off the laptop completely.
  • Disconnect the power adapter and remove the battery (if removable).
  • Press and hold the power button for 15–20 seconds.
  • Reconnect the battery and power, then try turning it on again.


2. Check the Display

  • Shine a flashlight at an angle on the screen. If you see a faint image, the backlight may be faulty.
  • Try connecting the laptop to an external monitor via HDMI or VGA. If the external display works, the issue is likely with the laptop screen or its connection.


3. Reset BIOS (Blind Reset)

  • Turn off the laptop.
  • Press and hold Windows + B, then press and hold the power button for 2–3 seconds.
  • Release all keys and wait. If successful, the BIOS recovery screen should appear.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.