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- When connecting my usb-c mini dock my monitors go into sleep...

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12-28-2020 12:33 PM
hello
When i plugged in my hp usb-c mini dock to my computer, it didn't do anything. So when i connected my first monitor with hdmi and the second monitor with VGA, both screen began sleep mode. I do have some question to what i think it might be, but i have no clue at the moment. The questions i have are:
- Could it have something to do with the docking station not installing the software on my laptop?
- Is it because of the laptop model i have (Pavilion)
- Do i have to put a type c power input into the docking station, even when the light is on from being in the computer?
please help and thanks in advance
12-28-2020 01:06 PM
What is your Pavilion machine ? Does its USB-C port support video out ? Please use the following way to find out the model/product of your machine
https://support.hp.com/us-en/document/c00033108
Please do NOT post its Serial number (s/n).
Regards.
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12-28-2020 01:28 PM
Your machine is an HP Pavilion - 14-ce0807no, its specs
https://partsurfer.hp.com/Search.aspx?searchText=4AU48EA
It has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2, HP Sleep and Charge) port.
Its USB-C port is not compatible with your mini hub and I can't find a compatible one for you. This port supports video out using USB-C connection and the result should be similar to DisplayPort™ 1.2 specs.
Regards.
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