When running on battery power, BDOS occur. HP Victus 16-e1050ci

[Ragewich]

HP Victus 16-e1050ci
Windows 11
The problem appeared ~ half a year later, it has not been possible to solve it for 2-3 years. I can't figure out if it's a hardware or software problem.

I found out that the problem is most likely related to switching IGPU/GPU and ACPI. I just can't localize the problem. All BDOS occur when one or another software is accessed "in the wrong place", at an invalid memory address.
I tried to reinstall windows completely, downloaded drivers from the HP website, updated them through Windows, and used utilities like Driver Booster. I completely deleted the video card drivers via DDU and downloaded them from the official website. I've tried various power settings.
What I've found out so far. In Safe Mode, BDOS doesn't seem to occur, if I delete NVIDIA completely, it doesn't occur either, I deleted the MediaTek WiFi drivers, touchpads, etc. separately, since they also caused BDOS separately. But it all boils down to the fact that the software or the driver, as I understand it, all access an invalid memory address.

Even when running on battery power, there is a problem that, say, the browser restarts, I tried disabling hardware acceleration in it. That is, the browser rebooted, abruptly stopped working, after a while BDOS, sometimes it happens that the screen freezes, then the **bleep** screen for a couple of seconds, then BDOS.

I tried using verifier to catch the driver causing the crash, but it seems like there's a new driver every time. So I caught the WiFi, deleted it, but the BDOS did not stop.

At first, I thought about the bios, because somehow I managed to update it to version F.22, when at that time only 21 were available on the HP website, I couldn't roll it back, but not so long ago the bios started updating again on the official website. Through HP Support, it somehow managed to upgrade to version F. 26 yesterday.

HP PC Hardware Diagnostics did not find any problems, and UEFI Diagnostics did not find any problems either.

I tried to use one RAM slot. It didn't help. I tried to limit internal Windows updates. And I strictly installed selective drivers, it didn't help either. I checked the integrity of Windows. It's all right. I tried to find out the original source through WinDbg, but I don't have much experience in this. There is a full memory dump, there is an energy report, there are some errors in it.

HELP ME WITH THIS PROBLEM, I'M TIRED.

[Max3Aj]

@Ragewich, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand that your HP Victus 16-e1050ci laptop is experiencing recurring Blue Screen errors (BSODs) when operating on battery power, and we appreciate the detailed information you’ve provided. Based on your comprehensive troubleshooting, this issue appears to be related to power management, specifically involving GPU switching and ACPI interactions while the system is operating on battery.

We will do our best to assist you in resolving this matter.

Recommended Actions

Update BIOS and Firmware

You've already updated the BIOS to version F.26, which is good. We recommend ensuring that the EC (Embedded Controller) and System Firmware are also updated. These updates are bundled with BIOS releases, but please confirm via the HP Support Assistant and the HP Drivers & Software page for your specific model.

Disable Switchable Graphics (If Option Available)

If your BIOS includes an option to control Switchable Graphics or Hybrid Mode, we recommend:

• Enter BIOS (F10 at startup).
• Navigate to Advanced > Device Configuration or similar.
• Disable Switchable Graphics or set Graphics Device to Discrete Only or Integrated Only.
• Save changes and test the system on battery.

If unavailable, please continue with the next steps.

Perform a Clean NVIDIA Driver Installation

We suggest performing a clean installation of the NVIDIA GPU driver as follows:

• Boot into Safe Mode.
• Use Display Driver Uninstaller (DDU) to completely remove NVIDIA drivers.
• Reboot and install the recommended NVIDIA driver version for your system from HP's support page.
• Avoid using third-party tools like Driver Booster, as these can install non-certified drivers that may cause compatibility issues.

Reinstall HP-Specific AMD Chipset and Graphics Drivers

To ensure optimal power and thermal management, download and install the latest AMD Chipset and Integrated Graphics (iGPU) drivers from HP’s official website, not from AMD.com or Windows Update.

Steps:

• Visit HP Software & Driver Downloads.
• Enter your product number: 53G38AV.
• Download and install:
• AMD Chipset Driver
• AMD Graphics Driver
• NVIDIA Graphics Driver (latest version from HP)
• Restart after each installation.

Disable PCIe Power Management (ASPM/LPM) [Advanced]

In some rare cases, PCIe power-saving features can cause instability. We recommend disabling these for testing:

Open Registry Editor (regedit).

Navigate to:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pci\Parameters

If not present, create DWORD entries:

EnableASPM = 0

EnableLPM = 0

Restart the system.

Power Profile Adjustment

Switch to the HP Recommended or Balanced power plan. Additionally:

• Disable hardware acceleration in all browsers and applications.
• Set the Global Preferred Graphics Processor in NVIDIA Control Panel to “Integrated Graphics” for battery mode.

Run HP Diagnostics Again

While you’ve already run hardware diagnostics, we recommend doing so on battery power specifically:

• Restart your notebook.
• Tap F2 at startup to open HP PC Hardware Diagnostics UEFI.
• Run the System Test and Component Tests > Graphics & Battery.
• If no issues are found, this further points to a software or firmware-related power transition issue.

Test with NVIDIA Disabled

As a workaround, you may disable the NVIDIA GPU while on battery:

• Go to Device Manager > Display Adapters.
• Right-click on NVIDIA GPU > Disable.
• Test system on battery.
• If stability is restored, this confirms the issue is linked to GPU switching or dGPU behavior in low-power mode.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Ragewich]

@Max3Aj, thank you for such a detailed solutions
Sorry for such a long answer, it took time to check all the options.
I tried everything you suggested, but unfortunately they didn't help me. 

I decided to take a thorough approach to localizing the problem. To begin with, I installed a new SSD, on which I installed a clean system and installed drivers from the HP website, there were few of them for my laptop model, then I updated the rest using Windows. By the way, the chipset driver for my laptop is not on the website, but later I seem to have updated it from the AMD website. 

At all stages, I checked the drivers' relevance using HP Assistant Support and operability using HP Windows PC Hardware Diagnostics.

BDOS continued to appear, I tried to install drivers from the website, then gradually updated the drivers to the latest versions using Windows tools or installed from the manufacturer's website.
In the bios, I have no way to limit the performance of one of the video adapters. That's why I've gone through each of your recommendations step by step. At each stage, I checked the performance and saved memory dumps. 

I found out the following, the problemlies,quitelikely,in the MicrosoftACPI-Compliant Method Battery driver.

When disabling this driver in the device manager, I stop having BDOS. 

When disabling/deleting this driver, the NVIDIA driver gives error 43 (I have tried different versions of the driver), and accordingly, without this driver, I cannot track the battery level, and then HP's check tells me that I have no battery. I've tried deleting the ACPI driver since it's 2006. Windows installs it anyway, even though it installed the 2017 version after the next update, but it didn't solve the BDOS problem either. He never installed this version for me again.

If I simply disable the NVIDIA driver or somehow try to limit it by programmatically enabling only AMD graphics, then this does not help, at this stage the only way to disable the ACPI dariver helps. The main problem is that there is no battery-related driver on the HP website. And I didn't find anything in the official sources either. 

90% of all BDOS occur with the code 0x0000000a, then less frequently 0x00000050, and very rarely with the code 0x1000007f.

Can you please help me, what else can I do to make sure I'm okay?

Additionally. Digging into the documentation for my laptop, I found that I seem to be able to charge the laptop by charging 100 watts through the USB-C connector, please tell me.

I also have a problem with sleep mode, it doesn't wake up, but with the ACPI driver disabled, I didn't find any such problems.

[Max3Aj]

@Ragewich, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support