When using Tablet Mode the screen goes permanently black

[mrjoyce]

When I folded the Laptop into Tablet Mode the screen went black.  Folding it back did not restore the screen.  When the laptop is turned on I can hear it running.  Using Chrome Remote Desktop on another machine I can see the main screen is working.  How do I restore the screen on my HP Spectre X 360 Luxury 14.

[Irfan_06]

Hi @mrjoyce,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen that goes blank in tablet mode.

 Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[mrjoyce]

Thank you for the reply.

Unfortunately the screen is black.  It is black in Laptop mode and Tablet mode.  When I try to follow the instructions you offered, I can not see any screen to tell me if the BIOS fix is there.  I can hear the tones on the computer when it turns on, but have no way to see the screen.

I believe the machine is still under warranty until Oct 4th, should I send it back to be fixed?  Unfortunately I do not have a 2nd monitor to pull into this machine.

Many thanks

mrjoyce

[Irfan_06]

Hi @mrjoyce,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support