Where and how do I install touchscreen driver for Pavilion T... - HP Support Community

T_T1 · ‎09-07-2024

I have a Windows 10 Hp TouchSmart 14 Sleek book Laptop and I can't seem to find the touchscreen driver. I went to the official Hp Support page, but it seems my product has been retired. I would include Model and Serial Number, but I don't want to accidentally leak any private information. The touchscreen was working before, but suddenly stopped working, and I'd like to know how I can fix it. Any help would be appreciated.

Nal_NR · ‎09-10-2024

Hi @T_T1,

Welcome to the HP Support Community.

I'd be glad to help you!

I understand that you are having issues with the touchscreen.

Have you made any changes to your current OS?

If yes, I am afraid, there are no drivers available currently above Windows 8.1.

However, When the touchscreen on your HP Pavilion TouchSmart 14-b141sa Sleekbook suddenly stops working and the official HP Support page no longer provides drivers due to the product being retired, you can try several troubleshooting steps to resolve the issue:

1. Perform a Power Reset

Shut down your laptop completely.
Disconnect any external devices and unplug the power adapter.
Press and hold the power button for about 15 seconds to drain any residual power.
Plug the power adapter back in and turn on the laptop. Check if the touchscreen works.

2. Enable Touchscreen in Device Manager

Right-click the Start button and select Device Manager.
Expand the Human Interface Devices section.
Look for HID-compliant touch screen.
If it is listed but disabled, right-click on it and select Enable device.
If it's missing, try the next steps below.

3. Update or Reinstall Touchscreen Drivers

In Device Manager, right-click on HID-compliant touch screen (if available) and select Uninstall device.
Restart your laptop, and Windows should automatically reinstall the driver.
If the driver does not reinstall automatically, use Windows Update to search for drivers:
- Go to Settings > Update & Security > Windows Update and check for updates.

4. Run the Hardware and Devices Troubleshooter

Open the Control Panel and go to Troubleshooting.
Under Hardware and Sound, select Hardware and Devices.
Run the troubleshooter and follow the on-screen instructions to detect and fix issues.

5. Restore Touchscreen Functionality with Windows Tools

Open Control Panel > Tablet PC Settings and click on Reset if available.
If there's a Calibrate option, use it to recalibrate the touchscreen.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Nal_NR · ‎09-10-2024

Hi @T_T1.

Please find the remaining steps below.

7. System Restore

If the touchscreen was working recently, use System Restore to revert your system back to a point when the touchscreen was functional:
- Go to Control Panel > Recovery > Open System Restore.
- Choose a restore point from when the touchscreen was working and follow the prompts.

8. Check BIOS Settings

Restart your laptop and enter the BIOS/UEFI settings by pressing the appropriate key (usually F10, F2, ESC, or DEL during startup).
Look for any touchscreen-related settings and ensure that it is enabled.

9. Check for Windows Updates

Make sure your Windows 10 is fully updated, as Microsoft may have issued updates that include necessary drivers.

10. Consider a Clean Install of Windows 10/8 or the original OS that came with the PC.

If all else fails, you might consider doing a clean install of Windows 10/8, which can often resolve stubborn driver issues. Make sure to back up your data first.

If these steps do not resolve the issue, it might be a hardware-related problem with the touchscreen itself. In that case, you may need to contact HP phone support for further assistance, or repair.