Where is my Webcam??? it does not work

[annachoix]

Hi, I was not able to find my incorporated webcam (I discovered the problem trying to use Skype after months). I tried to download YOUCAM, latest versione but it did not work. After having cancelled this one, I saw there was Hp true vision as a recognized webcam, it worked just for a Call on Skype but the day after it has disappeared! Now I do not have any Imaging devices recognized on my PC, I don't know why 😞 

please give me help 😞 Hoping it is not broken... 

[Riddle_Decipher]

@annachoix here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[annachoix]

Hi, thank you for your answer

-I have no kill switch on my PC

-I have already uninstalled the driver etc., I had HP True Vision on my PC,  Youcam is still installed but does not work 

-Opening the camera the screen is black. I tried to test the webcam via web, no webcam has been found

-I had installed some updates in the last weeks, but my Pc Language is Italian, the procedure is a bit different from that one described in your post. I did  not find any ROLL BACK DRIVER button on my system, this is maybe the problem

If you think you could further help please write back

thank you

[Riddle_Decipher]

@annachoix I suggest you test your webcam using the steps mentioned below:

To test the webcam with Cyberlink YouCam, open the software application.

1. In Windows, search for and open YouCam, or click the YouCam icon on your desktop.

2. If YouCam does not display in the list of search results, download and install the latest version of the software from the CyberLink YouCam (in English) website.

3. When the application opens, the webcam image displays on screen.

If YouCam opens and an image displays on screen, proceed with the next section to continue testing.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[annachoix]

Hi

As written in my previous message, Youcam does not work, it does not detect any webcam.

[Riddle_Decipher]

@annachoix Alright, if that doesn't work after the suggested steps as well, you may have a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.