Where is the "Beats" button located or what icon am I trying to find on my laptop keyboard?

[LHaynes]

When I try to sign-in, my laptop does not recognize any alpha characters in my password - only numeric characters are recognized.  When I went through HP's guided rTouble-shooting, it said to hold down the Beats button when turning off the computer.  Where is the Beats button, or what does it look like? Can't find anything on the Support website to indicate.

Thanks!

[Dragon-Fur]

@LHaynes

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Product Name: HP Pavilion 17-inch Displays

Operating System: Microsoft Windows 10 (64-bit)

@LHaynes wrote:

When I try to sign-in, my laptop does not recognize any alpha characters in my password - only numeric characters are recognized.  When I went through HP's guided rTouble-shooting, it said to hold down the Beats button when turning off the computer.  Where is the Beats button, or what does it look like? Can't find anything on the Support website to indicate.

Thanks!

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You may actually be using a PIN number as "password".  PIN numbers are typically used to "shortcut" the login process.  As indicated by the name, PIN numbers are numeric only (unless you are working in an Enterprise environment).

Why a PIN is better than a password

How to login to Windows 10 with a PIN or picture password (create and sign in)

There is a LOT of information on the Internet that explains using PIN number login and other methods.

One Example

How to Change Sign-in Options on Windows 10

"Beats" button is only available on select models and on those models where one might see the "Beats" emblem, only a few of those are actually "buttons" (that is, active / used to shutting off the computer).

In most cases, should the computer have such a button, it will be somewhat obvious:  Red key / button with a "b" and red circle.  Use your favorite search engine to look for images of "HP Beats button".

Unknown, too, which document you are using to Troubleshoot shutting down the computer.

One such document that mentions "Beats button":

HP Notebook PCs - How to Power Reset your Laptop​

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[Hrach66]

Hi there,

My product is HP ENVY x360 - 15-u483cl . I would like to know which button I can use instead of Beats button?