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‎02-15-2022 06:29 AM

HP Recommended
Operating System: Microsoft Windows 11

Which driver do I need to install for the touch screen for HP envy 13-ba0010xx.

 

 

Ole111_0-1644931634003.png

Is it chipset driver graphics driver or input driver

 

Ole111_1-1644931756885.png

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2022 05:13 PM - edited ‎03-06-2022 05:31 PM

HP Recommended

Finally the touch screen is back. What worked for me is one of the following not sure which.

 

disable the graphic cards from the device manger

restart

go to https://catalog.update.microsoft.com/ search for nextwindow

download extract install restart

 

go to the command prompt as administrator

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

 

enter bios from uefi

restore default settings (I believe this solves the issue)

try to restore firmware

restart

enable the graphic cards from the device manger

Touch screen is back.

View solution in original post

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1 REPLY 1

‎03-06-2022 05:13 PM - edited ‎03-06-2022 05:31 PM

HP Recommended

Finally the touch screen is back. What worked for me is one of the following not sure which.

 

disable the graphic cards from the device manger

restart

go to https://catalog.update.microsoft.com/ search for nextwindow

download extract install restart

 

go to the command prompt as administrator

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

 

enter bios from uefi

restore default settings (I believe this solves the issue)

try to restore firmware

restart

enable the graphic cards from the device manger

Touch screen is back.

Was this reply helpful? Yes No
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