While working on laptop the screen will go black and mouse will not work. I must reboot

[Bohodiva]

While working the screen will go black and mouse will not work. I shut down and reboot to resume work. 

What is the problem?

[zoey7886]

@Bohodiva, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Black Screen and Unresponsive Mouse in HP Laptops! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Experiencing a black screen and an unresponsive mouse can be frustrating, and can be caused by various issues. Here are some potential causes and solutions:

Display Issues:

• Check that your laptop's display is functioning properly. Connect your laptop to an external monitor to see if the display issue persists. If the external monitor works, the problem may be with your laptop's display hardware.

Power Settings:

• Adjust your laptop's power settings. Ensure that your device is not set to turn off the display or switch to sleep mode after a short period of inactivity.
• Go to Settings > System > Power & sleep to adjust these parameters.

Driver Problems:

• Ensure all drivers, especially your graphics and touchpad drivers, are up-to-date. You can update drivers via Device Manager or directly from the HP Support website.

Overheating:

• Overheating can cause the system to shut down. Ensure that your laptop’s cooling vents are not blocked and that the fans are functioning. You might consider using a cooling pad.

Peripheral Issues:

• Disconnect all external devices such as USB hubs or external hard drives and see if the problem persists. Sometimes, peripherals can cause conflicts that lead to system issues.

Battery and Power Adapter:

• Check the battery and power adapter to ensure they are working correctly. If possible, try using another power adapter or battery.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,