White patch on new HP spectre display

[yashvora97]

I recieved my Hp Spectre x360 Convertible 13-aw0204tu on 27th June 2020 and found on the issue on the same day. There is a small bright patch on the right side of the screem. I contacted the  HP whatsapp support and sent all the pictures, but I think that the patch is so light and small due to that it is not possible to identify in photo. I told the same issue to the whatsapp support but then they denied any further support from their side. I also checked in BIOS and the patch exists there too. I want my issue to be solved as soon as possible.

[KrazyToad]

@yashvora97

Welcome to HP Community

I have gone through your Post and would like to help

Please refer to this HP Document: https://support.hp.com/in-en/document/c00035844 to understand more about HP's Dead Pixel Policy

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[yashvora97]

How professionalism is this! I informed hp about the white patch on the very next day i got the delivery. So basically it is a deficient on arrival unit. So, why should I wait for 3 or 5 dots as per the policy you attached.

I HAVE EVERY PROOF OF MY CONVERSATION IN HP WHATSAPP SUPPORT.

PLEASE SOLVE MY ISSUE BY REPLACING THE LED DISPLAY.

[KrazyToad]

@yashvora97

I understand your concerns and frustration

I will escalate your case to HP's Regional Escalation Team

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you