White patches showing in my laptop screen

[AKHTAR_15]

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PRODUCT:1AC82PA#ACJ

[The_Fossette]

@AKHTAR_15,

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you boot to BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue on the BIOS screen.

Also, if you have an external monitor, connect the monitor and check whether the display on the monitor is fine.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[AKHTAR_15]

Yes the white patches are still showing on the BIOS screen. I've no another screen . Please help me with that.

[The_Fossette]

@AKHTAR_15,

If the patches are showing on the BIOS screen as well then it is a hardware issue and I recommend you contact support to check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!