White spot coming in display after the feature updates

[akash45]

I have updated my laptop .. but after updating I am having an issue at its display ... Finded a white spot on the display after the feature update..

I want to fix it .. but how?

[asmita6658]

Hi @akash45

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

Do you see this spot on the BIOS or startup screen too? To check in BIOS, try these steps -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 

If possible, connect the Notebook PC to an external monitor or to a TV. 

You may also refer to this document -  Troubleshooting Screen Issues

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[akash45]

I have done the same but it doesn't disappears..  but after the update the system is 10times slower than ever .. Really disappointed from HP.

I don't know what to do..

Help me to fix it for the same.. 

[asmita6658]

@akash45

Does it appear in BIOS?

[akash45]

It appears but not at the black sceen..

[asmita6658]

@akash45

Please try these steps -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Also, try updating the computer -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)  

[akash45]

There i found 2 drivers one is intels and one is Nvidia's.. i have un installed the intels driver ..

Let me know if i have to uninstall both?

[asmita6658]

@akash45

Please un-install both and restart the computer. 

[akash45]

After restart how i will re install them?

[asmita6658]

@akash45

The drivers will get automatically installed upon restart.