Why are no Windows 11 drivers shown on the HP drivers page for an HP Pavilion 14-ce3006nj

[geoffrey18]

Why are no Windows 11 drivers shown on the HP drivers page for an HP Pavilion 14-ce3006nj although it passes the Windows 11 compatibility test?

I ask this because I have a problem with screen flickering which only affects the LCD display with an attached HDMI monitor having no problems.

The BIOS screen (on the LCD display) never flickers.

Changing the display driver to the basic Microsoft driver solves the problem which returns if the Intel UHD driver 26.20.100.7926 is reinstalled.

Does HP have a properly working Windows 11 video driver for this machine?

[Paul_Tikkanen · Accepted solution]

This is a peer-to-peer forum.

We don't work for or represent HP, so no one here can answer as to why there are no W11 drivers on your notebook's support page.

You can contact HP customer service starting at the link below and ask why that is.

תמיכה רשמית של HP®‎

As for the problem you are having with the Intel graphics, the only suggestion I can offer would be to use the latest W11 driver directly from the Intel website and I believe that will resolve the problem.

Intel® 7th-10th Gen Processor Graphics - Windows*

[geoffrey18]

Paul - many thanks for that Intel link - I hope that it will solve the problem.

[Paul_Tikkanen]

You're very welcome. 

[geoffrey18]

Just to confirm after installing the Intel HD Driver from your link for Intel 10th generation processors (which is what this machine has) the flickering on and off has vanished.

The correct driver is the Intel HD driver version 31.0.101.2134 dated 20/11/2024.

I asked Intel the same question and was disappointed that they did not immediately suggest the solution.

Surely Microsoft Update should have known about this driver and I am very disappointed that the HP Help pages just referred me to the forum and had failed to provide up to date drivers for Windows 11 on this machine's driver page,

[geoffrey18]

Further to my last post I found that Windows Update has re installed the faulty 26.20.100.7926 driver and the flashing screen returned.  I re installed the working 31.0.101.2134 version and deleted all the previous drivers.  ChatGPT then showed this way of stopping Windows Update messing things up again which i hope will work:

Use Registry Editor (Windows 11 Home)

Press Win + R, type regedit, and hit Enter.

Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall\Restrictions

If the Restrictions key does not exist, create it.

Inside Restrictions, create a new DWORD (32-bit) Value:

Name: DenyUnspecified

Value: 1

Inside Restrictions, create a key named DenyDeviceIDs.

Inside DenyDeviceIDs, create a new String Value and paste your GPU's Hardware ID.

Restart your PC.

You said:

There is no DeviceInstall item in my HKEY_local_Machine entry

ChatGPT said:

If the DeviceInstall key does not exist in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows, you can create it manually. Here’s how:

Manually Create the Registry Key and Restrict Driver Installation

Open Registry Editor

Press Win + R, type regedit, and hit Enter.

Navigate to:

CopyEdit

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows

Create the Missing Keys

If DeviceInstall does not exist, right-click Windows, select New → Key, and name it DeviceInstall.

Inside DeviceInstall, create another key named Restrictions.

Create the Required Values

Inside Restrictions, right-click on the right panel, select New → DWORD (32-bit) Value, and name it DenyUnspecified.

Double-click DenyUnspecified and set its Value Data to 1 (this blocks all unspecified device installations).

Add Specific Device IDs to Block

Inside Restrictions, create another key named DenyDeviceIDs.

Click DenyDeviceIDs, then right-click the right panel, select New → String Value, and name it 1.

Double-click 1, and in the Value Data, paste the Hardware ID of your unwanted GPU driver (found in Device Manager → Properties → Details → Hardware IDs).