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Why did my stylus stop working on my Chromebook?
06-21-2022 02:20 PM

I received my Chromebook back from HP repair today after 3 months. My camera had stopped working but it seems to be working properly now. Only now, my stylus has stopped working. Any idea why?
06-24-2022 10:23 AM

Hi @Lola4321
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing stylus-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
Could you tell me the exact model of the stylus you are using so that we can assist you further?
Keep me posted.
Thanks!
06-24-2022 03:03 PM

It is the stylus that came with this Chromebook. I had no trouble using the stylus before I sent the Chromebook in to HP support back in April, because my camera had stopped working. Just got it back this week but now stylus isn't working at all. No battery. No signs of damage or wear. Thanks for trying to help!
06-25-2022 01:15 PM

Thanks for your response.
If your stylus stopped working on Chromebook, first check your pen, and make sure it's fully charged. Then ensure the tip is positioned correctly. If the issue persists, update Chrome OS, and reset your hardware. If you can't use your digital pen with specific apps, reinstall them.
Here is a link that will help you with it: https://support.hp.com/id-en/document/c07914106
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
06-28-2022 01:13 PM

Hello!
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
06-30-2022 01:14 PM

Hi @Lola4321
I hope you are doing good.
We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
Have a great day!
Thanks!
07-05-2022 06:50 AM

Thanks for your response.
Please use the link below and follow the steps: https://support.hp.com/id-en/document/c07914106
Let me know how it goes.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.

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