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Lola4321
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Message 1 of 8
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Why did my stylus stop working on my Chromebook?

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HP Chromebook x2 11 inch 11-da0000 (323K7AV)
Chrome OS

I received my Chromebook back from HP repair today after 3 months. My camera had stopped working but it seems to be working properly now. Only now, my stylus has stopped working. Any idea why?

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Nirvana_95
HP Support Agent
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Message 2 of 8
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Hi @Lola4321 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing stylus-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Could you tell me the exact model of the stylus you are using so that we can assist you further?

 

Keep me posted. 

Thanks!

 

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Lola4321
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It is the stylus that came with this Chromebook. I had no trouble using the stylus before I sent the Chromebook in to HP support back in April, because my camera had stopped working. Just got it back this week but now stylus isn't working at all. No battery. No signs of damage or wear. Thanks for trying to help!

 

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Nirvana_95
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Thanks for your response.

 

If your stylus stopped working on Chromebook, first check your pen, and make sure it's fully charged. Then ensure the tip is positioned correctly. If the issue persists, update Chrome OS, and reset your hardware. If you can't use your digital pen with specific apps, reinstall them.

 

Here is a link that will help you with it: https://support.hp.com/id-en/document/c07914106 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

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Nirvana_95
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

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Nirvana_95
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Hi @Lola4321

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

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Lola4321
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Thanks for messaging, sorry I havent responded yet. I've been doing inventory at my job, working nights. My stylus is still not working, can not figure out what happened. Just using touch screen and keypad for now. Thanks for trying to help me. I appreciate it.

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Nirvana_95
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Thanks for your response. 

 

Please use the link below and follow the steps: https://support.hp.com/id-en/document/c07914106 

 

Let me know how it goes.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

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