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HP Recommended
HP Pavilion TS 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

So every now and then my mouse disappears and I can't get it to come back. If that happens, the only way to get it back is to restart my computer. If I try and troubleshoot, it says that my computer is perfectly fine and that all the drivers are up to date (I don't know if that's the case). I've tried updating the drivers, but that didn't work either.

Can anyone help me with this problem?

1 REPLY 1
HP Recommended

@FoxnSocks

Thank you for posting on the HP Support Community.

 

I see that your experiencing issue with mouse cursor disappearing 

 

Let's try these steps:

Hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Performing Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner
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