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‎03-18-2025 12:55 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)

Hi Guys 

Every time i put my spectre 2-in-1 PC 14-ef0001ni into tablet mode the display turns off

What could it be?

This is super frustrating.

Please help me!!!

 

 

 

Category:
1 REPLY 1

‎03-23-2025 11:41 AM - edited ‎03-23-2025 11:42 AM

HP Recommended

Hi @RichieRich0009, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP Spectre x360 14-ef0001ni is experiencing a sensor or software-related issue where the display turns off when switching to tablet mode. Here are a few possible causes and solutions:

Check Rotation Lock & Display Settings

>Press Win + A to open Quick Settings.

>Look for Rotation Lock and toggle it on/off to see if it changes behavior.

>Go to Settings > System > Display and ensure tablet mode settings are configured correctly.


Update Drivers & BIOS

>Open Device Manager (Win + X > Device Manager).

>Expand Sensors and Human Interface Devices.

>Right-click any related devices (e.g., Intel Integrated Sensor Hub) and choose Update driver.

>Also, check for BIOS updates via HP Support Assistant or HP website.


Run Windows Troubleshooter

>Go to Settings > Update & Security > Troubleshoot > Additional Troubleshooters.

>Run the Hardware and Devices troubleshooter.


 Check Power Management Settings

>Open Device Manager.

>Under Sensors, right-click Intel Integrated Sensor Hub > Properties.

>Go to the Power Management tab and uncheck "Allow the computer to turn off this device to save power".


Disable and Re-enable Sensors

>Open Device Manager and expand Sensors.

>Right-click Intel Integrated Sensor Hub and select Disable device, then Enable it again.


Check for Windows Updates

>Go to Settings > Windows Update and install any pending updates.
 

Reset Windows Sensors

>Open Command Prompt (Admin) and run: get-appxpackage *sensors* | remove-appxpackage
 

Restart your laptop and check if the issue persists.

 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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