Why won't my HP Envy play SLINGTV channels

[davidasher]

I can't watch any SLINGTV channels. I can open SLING TV using my updated Chrome browser with cache cleared and access the channels, but when I pick a channel it attempts to open the channel, but I just get a blue screen with the channel name and it freezes. I have chatted SLINGTV and they say it's the browser. So I tried the "Microsoft Edge" browser with same results. My daughter has a MACbook and it works fine when she uses safari or chrome to use it. The Firestick app works fine on my TV. I took it to Geek Squad and they couldn't figure it out at the counter and I can't afford to leave it with them for 3-7 days. I think it has to be something with my laptop settings, or something internally not happy. I don't have any third part ad blockers and I turned off my ad blockers through my Fidium (Consolidated Communications Fiber arm) app. I have 1G internet and typically run 300M to 500M both ways.  I appreciate any help.

[Irfan_06]

Hi @davidasher,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using a TV channel on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[davidasher]

Hi Irwin

I followed your steps and even tried each of the three update choices and it didn't fix the issue.

I still get a blue screen that doesn't progress to any of the channels or DVR that I picked.

I appreciate the instructions, but for some reason this doesn't want to work. Maybe it's windows 11, but Sling says it's the browser even though i've tried several browsers. 

I guess I just have to watch it on my TV Firestick.

Thanks for the try.

David

[Irfan_06]

Hi @davidasher,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Thank you for contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

[davidasher]

 If you come up with other instances let me know. It's definitely device specific as I my daughter's macbook has no problem with the chrome browser or safari browser running my login Sling TV and the laptop I logged in to at Best Buy geek squad had no problem running my Sling TV account.  Something with this laptop is stopping it from processing the Sling TV live channels. I wish I knew more about computers... 

Thanks.

[Nal_NR]

Hi @davidasher ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!