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‎11-15-2018 01:01 PM

HP Recommended
Product: Pavilion dv6 XG870UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Just updated my laptop to latest Win 10 and all went well except fingerprint reader no longer works.  In Device Manager it shows the Validity Sensor as installed and "working properly" under "Biometric devices", but further details show "Device USB\VID_138A&PID_0005\3213266df500 requires further installation."  The driver is version 2.1.0.2 from 5/4/2009.  Have checked for updated drivers, but none found.  The fingerprint reader worked properly on Win 10 1803, but I remember having to hunt for drivers back then also.  Unfortunately, that driver no longer works.  Suggestions welcome, thanks.

 

 

2 people had the same question
3 REPLIES 3

‎11-17-2018 03:54 PM

HP Recommended

@Apesbrain

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, fingerprint stopped functioning after installing Windows 10.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

How did you install Windows 10 in your notebook? 

 

As per the Driver Page, your notebook has only Windows 7 drivers available, which means it is not tested with Windows 10.

Therefore, you will have to rely on windows drivers to get Fingerprint working again.

Or you could reinstall Windows 7 using HP Recovery Media to fix the problem.

To order Recovery Media, you could refer to this article: https://support.hp.com/in-en/document/bph07143

 

Hope this answers your query,

If you need further assistance, feel free to reach out to us.

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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‎11-17-2018 05:14 PM - edited ‎11-17-2018 05:19 PM

HP Recommended

Found another driver that works:

https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=fdfb1370-dcb4-4a45-a3d8-e803...

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‎11-18-2018 02:37 PM

HP Recommended

Hi @Apesbrain

 

Thanks for the update and I am happy to hear that this issue is fixed. ðŸ™‚

 

 

Cheers

MathewT
I am an HP Employee 

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