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olgaopal33 Honor Student
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Windows 10 Edge won't let me scroll in Google Docs, highlights text instead

HP Spectre x360
Microsoft Windows 10 (32-bit)

I recently got the Spectre x360 and was using Microsoft Edge to access my Google Drive and the documents on it. When I opened and tried to scroll in those documents, however, the page wouldn't scroll like normal. Rather, the gesture of using two fingers to move up and down on the trackpad seemed to control the text cursor and would select the text (as in, highlight the text in blue as you would normally do before deleting/bolding/italicizing/etc). When I downloaded Google Chrome and tried to do the same, the page scrolled normally. What can I do to prevent this from happening in Microsoft Edge?

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HP Support Agent
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Windows 10 Edge won't let me scroll in Google Docs, highlights text instead

@olgaopal33,

 

Thank you for posting your query on HP Community,

 

Let's try the below methods and check if that helps:

 

Method 1:

I suggest you clear the Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

  1. Click on the More actions icon next to the feedback icon present on top right corner of the Edge.
  2. Select Settings and click on Choose what to clear.
  3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

 

Method 2: 

Let's run hardware and troubleshooter and check if the mouse works fine.

  1. Open Control Panel.

  2. Type “Troubleshooting “in the search box and hit enter.

  3. Click on Hardware and sound.

  4. Click on Hardware and device and follow the on-screen instructions.

Method 3:

I would suggest you to update the Mouse Driver. Follow the steps given below:

  1. Click on Start.

  2. Select Device Manager.

  3. Find and double-click Mice & other pointing Driver.

  4. Right-click the device, and click Update.

  5. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

  6. Restart your computer.

Let me know how it goes for further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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olgaopal33 Honor Student
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Windows 10 Edge won't let me scroll in Google Docs, highlights text instead

Hello, 

 

Thank you for providing some methods to help solve this. I tried all three but, unfortunately, none of them worked. I opened the same Google Document in Microsoft Edge, Google Chrome, and Firefox, and Microsoft Edge was the only web browser in which I had these scrolling problems. That leads me to believe that the problem lies not in the general hardware or driver, but with Microsoft Edge itself. It would be great if these problems could be solved, because I would prefer to use Microsoft Edge over Google Chrome because of the features it has that Chrome doesn't. Would you happen to have any other suggestions as to how to solve this?

 

Thanks!

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HP Support Agent
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Windows 10 Edge won't let me scroll in Google Docs, highlights text instead

@olgaopal33,

 

Let's try these steps here: 

 

As an initial troubleshooting steps, we'd recommend resetting Microsoft Edge via Windows PowerShell to restore any missing / broken components on it. To do this, follow these steps:

 

  1. In the Search box, type Windows PowerShell and right-click on the result to choose Run as administrator.
  2. Copy and paste the command below on the Windows PowerShell tool and press Enter:


    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}
     

  3. Once done, restart your PC to apply changes and check if the issue persists.

Let me know the outcome!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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