Windows 10 Touchpad Drivers for HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 (78F12AV)

[MRus]

Hello. I am looking for touchpad drivers for my HP laptop for windows 10 / windows 11.

When i download from HP for this model, the installation stops with the message "The driver is not supported on this OS version (10.0.19045)

Where can i get the driver for this laptop?

[Sneha_01]

Hi @MRus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems you're experiencing compatibility issues with the touchpad driver for your HP Pavilion x360 14-ek1000 model on Windows 10. Since the installation stops due to the OS version incompatibility, you might need to explore a few solutions:

HP Support Website: Since you've tried downloading directly from HP and encountered issues, it might be worth revisiting HP's support site to ensure you have the exact driver for your specific model and OS. Make sure you are downloading the correct drivers that match the model number and your Windows version.

Compatibility Mode: You can try installing the driver in compatibility mode. Right-click on the installer, choose 'Properties', then 'Compatibility' and select the version of Windows the driver was designed for. This might bypass the version issue.

Windows Update: Sometimes, updating Windows can resolve driver issues. Ensure your Windows OS is up to date, as updates often include new or improved driver support.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support