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‎01-15-2020 12:45 PM - last edited on ‎01-15-2020 12:59 PM by Retired

HP Recommended

Hi, I cannot find a video driver to work correctly with my laptop DV7-4270us after upgrading to Windows 10. I have tried updating the driver with

 

1. Windows update (You are using the latest driver)

2. AMD website (driver installs, then I get an error msg "no AMD driver installed")

3. HP Support Assistant (no drivers need updating)

 

I have uninstalled and re-installed the drivers several times. It's not using a newer driver, the Windows 10 generic video driver is being used and color rendering is poor, resolution is low, etc.

 

I would greatly appreciate any suggestions, surely there must be some solution or workaround. Thank you!

1 REPLY 1

‎01-17-2020 02:21 PM

HP Recommended

@KJ-dv7-4270us Welcome to HP Community!

 

I understand that you are looking for the graphics drivers Windows 10 operating system.

 

Unfortunately, there are no graphics drivers for windows 10 operating systems.

 

This HP laptop has not tested with windows 10 operating systems. Please refer to the following link. 

 

You have to search for third-party drivers. Or you have to roll back to windows old version.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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