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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Windows 10 update changed screen resolution

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11-27-2017 04:48 PM
Hi, I was able to follow most of your steps - the only difference was when I click to see the available drivers I can't see any dates associates with any of them. I see 3 listing for ATI Radeon HD 3450 and one for Microsoft Basic Display Adapter. I tried each of the ATI Radeon HD 3450 and it says "Windows has successfully updated your driver", but then nothing seem to be changed with the resolution.
When I go into Display settings it still says it is using the Microsoft Basic Display Adapter.
Any thoughts on what I might try?
11-29-2017 02:03 PM
I tried the solution suggested on my hp s5380t with an hp 2009m monitor. It didn't make any difference.
I hate to waste a perfectly good monitor for this issue. I didn't have any issues with the resolution until the latest Windows 10 update on 11/25/17, despite AMD's claim that it wasn't supporting the ATI Radeon HD 4300/4500 Series in 2015.
11-29-2017 02:20 PM
I heard on twitter that microsoft is aware and working on a fix for the problem - I am not sure how true that is, but just wanted to mention that in case you want to wait and see if they do release a fix instead of giving up on your monitor.