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HP Recommended
Microsoft Windows 11

Your system has a driver that is locked to manufacturer specifications - I can't update Intel UHD Graphics 620 or the HP graphics card. There's no graphic drivers for Windows11

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You cannot update the Intel graphics driver from the Intel site unless your notebook only comes with the Intel UHD graphics.

 

If it comes with the Intel/Nvidia switchable graphics or the Intel/AMD switchable graphics, you can only use the drivers on your notebook's support page.

 

If your notebook only has the onboard Intel graphics adapter, please see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version:

 

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

 

The driver folder that contains the driver you need to install is located inside the Graphics_Gen9_Gen11 folder.

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3 REPLIES 3
HP Recommended

Hi:

 

You cannot update the Intel graphics driver from the Intel site unless your notebook only comes with the Intel UHD graphics.

 

If it comes with the Intel/Nvidia switchable graphics or the Intel/AMD switchable graphics, you can only use the drivers on your notebook's support page.

 

If your notebook only has the onboard Intel graphics adapter, please see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version:

 

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

 

The driver folder that contains the driver you need to install is located inside the Graphics_Gen9_Gen11 folder.

HP Recommended

Thank you Paul, your detailed and clear step by step solved my problem. I appreciate your help!

HP Recommended

You're very welcome.

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