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‎01-17-2023 08:22 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es1000 (446V7AV)

Good day,

 

I own an ENVYx360 Convertible 15-es1xxx with Windows 11 installed (version 22h2 (10.0.22621)) that I'm trying to connect to my LG SmartTV to no avail.

 

The HDMI cable is working perfectly, because I can connect other electronics and the image appears on the TV.

 

I've checked in System>Display, select a display to change window and the TV screen icon appears, but when I ask to Detect other display it reports "We didn't find another display".

 

When I access System, Display, Advanced display I see Display 2: LG TV RVU and under "Display information" it displays all the information pertinent to the TV.

 

Can someone, please, assist me in resolving this issue (see attached images)?

 

Thank you.

ENVY x360_System-Display-1.pngENVY x360_System-Display-Advanced display-1.pngENVY x360_System-Display-Advanced display-2.pngENVY x360_System-Display-Advanced display-3.pngENVY x360_System-Display-Advanced display-4.pngENVY x360_System-Display-Advanced display-5.pngENVY x360_System-Display-Advanced display-6.pngENVY x360_System-Display-Advanced display-7-1.pngENVY x360_System-Display-Advanced display-7-2.pngENVY x360_System-Display-Advanced display-7-3.png

Category:
1 REPLY 1

‎01-23-2023 01:29 PM

HP Recommended

Never mind HP!

 

I found out on my own this product is incapable of driving even a 6ft long HDMI cable.

 

An absolute and complete disappointment!

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