Windows Hello (FIngerprint access) gone again!

[Tamiga]

Hello ,  my fingerprint access stopped working again on my HP Envy, may have been after an update,  and  now when i go to fingerprint set up it says WIndows Hello is currently not available. I only bought the laptop in November and now it has stopped sign in via fingerprint. Not a massive issue but surely it should be supported through Windows Hello?  

I had a response from KrazyToad which fixed the issue for 2 weeks and then it has now reverted back. Windows and HP updates up to date.

thank you 

Tamiga

[Dragon-Fur]

@Tamiga 

I cannot find where you have told us exactly which computer model you have.

For example, if there is a new driver, we cannot check for it without knowing the details.

HP Envy is just not enough information.  Smiling.

How to find:

Finding your Product Name, Product Number, or Serial Number

Please do not post the serial number!

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[Tamiga]

is this enough info Dragon Fur? thank you 

[Dragon-Fur]

@Tamiga 

Edits - Corrected subject line to make it easier to track.

Yes.  It is enough.  Thank you.

There are two main choices for your fingerprint reader device driver:

The one in your computer's support website and a newer driver that might work (and / or be necessary).

Read / Scroll through the (following) content -

Then start back (here) at the beginning and use what you want / need.

Method  - Use the available driver in Software and Drivers

From your computer's Category Software and Drivers 

Subsection:   Driver-Keyboard, Mouse and Input Devices

 Synaptics Fingerprint Driver (Windows 10 v1903/v1909)

Method - Consider an Alternate Driver

Alternatively, if the driver in Software and Drivers does not suffice,

there is a newer driver that may be better:

Driver

sp102019.exe

Information files

sp102019.cva

sp102019.html

[Devices]
USB\VID_06CB&PID_00C9="Synaptics UWP WBDI"
USB\VID_06CB&PID_00E7="Synaptics UWP WBDI"

[Operating Systems]
WT64_1909=OEM

Find Device Manager - Biometrics Information

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Biometric devices
3. Look for and Right-Click on the fingerprint reader device > Properties
4. Tab Details
5. Under Property, “Device description”

Device_Manager_Biometrics_2

General Preparation

Run Windows Updates > Check for Updates

If any updates are installed, Restart the computer even if not indicated that you should do so.

Update your HP Software and Drivers

Exception:  Do not yet download and update the Fingerprint reader driver

If any updates are installed, Restart the computer even if not indicated that you should do so.

Fingerprint Reader Setup

Fingerprint logon is part of Windows Hello Logon.

Next

Preparation

Recommended / General Information

Create a Backup of your Data

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

Important Side Bar

This is a good time to remind you (and those reading) that it is essential that you always keep your most critical information (files / images / documents) backed up to a location not directly on your computer.  For example, in addition to using backup software (for example File History), keep at least your most important data backed up to a USB stick, to the cloud, "somewhere" you can access your data if your computer becomes unavailable.    Remember, too, that "Cloud" needs Internet access to work.  Think of the types of information you keep in the Safe in the garage - store "what matters most" of your digital data where you can get to it in an emergency.

(How to) Create Restore Point

Create a Restore point before you make changes to your computer's software and setups.

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows PIN 

Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

Reference

Microsoft - Fix problems with your PIN

PIN assignment is mandatory to enable fingerprint reader

            Windows key > Settings > Account > Sign-in Options > PIN number

Download-Save-Install Fingerprint Driver

Important: 

Before making changes to the computer, check that you can log into your computer using your Windows password.

• Download and Save the driver package to your computer
• Open Device Manager > Biometric Devices > Right-Click on the existing fingerprint driver > Uninstall
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

Next

What Else?

The option is a Windows feature.

Microsoft - Learn about Windows Hello and set it up

Facial Recognition

This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10

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Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-aq0000 Laptop PC series

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology