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‎08-29-2023 05:17 AM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D5AV)
Operating System: Microsoft Windows 11

Facial recognition has stopped working on my HP ENVYx360 (presumably after an update). Getting message that the camera is not found. Tried installing updates and updating drivers, also turning off and on the camera button on the keyboard with no luck so far. Anyone can suggest a solution please?

1 person had the same question
1 REPLY 1

‎08-31-2023 12:18 PM

HP Recommended

Hi @Natalia_K 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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