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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Windows Hello does recognize camera as compatible

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07-28-2022 11:30 AM
My daughter returned from college and realized that her Windows Hello face id no longer works. Webcam is working. Tried to setup Windows Hello and the error said that the camera was incompatible.
Microsoft online tech reinstalled windows 11 to try to fix - didn't work.
Does anyone have a work around.
07-28-2022 12:28 PM
@VailSkier13 wrote:My daughter returned from college and realized that her Windows Hello face id no longer works. ....
Its specs
https://support.hp.com/au-en/document/c06268330
I won't know why it worked in the first place but it only has HP Wide Vision HD Camera with integrated dual array digital microphone which does not support Windows Hello at all, you need some sorts of biometric webcam.
Regards,
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