• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion x360 14-cd1055cl
Microsoft Windows 11

My daughter returned from college and realized that her Windows Hello face id no longer works.  Webcam is working.  Tried to setup Windows Hello and the error said that the camera was incompatible. 

 

Microsoft online tech reinstalled windows 11 to try to fix - didn't work.

 

Does anyone have a work around.

1 REPLY 1
HP Recommended

@VailSkier13 


@VailSkier13 wrote:

My daughter returned from college and realized that her Windows Hello face id no longer works. ....


@VailSkier13 

 

Its specs

 

      https://support.hp.com/au-en/document/c06268330

 

I won't know why it worked in the first place but it only has HP Wide Vision HD Camera with integrated dual array digital microphone which does not support Windows Hello at all, you need some sorts of biometric webcam.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.