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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎06-26-2020 04:09 AM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)

got this laptop a few days ago. love it I cant seem to get the window's 10 facial recognition to work. it is greyed out and Windows 10 tells me the camera is not compatible, however, from what read it should be. I have also read others have got it working. Also I am not having any luck... I have tried everything I can think of started from scratch with a new account. Anyone know how to get this to work ? thanks

1 REPLY 1

‎07-01-2020 04:30 PM

HP Recommended

@CoolMango

 

Thank you for posting on the HP Support Community.

 

I'll be glad to help. Let's try these steps,

 

Step 1: Uninstall and reinstall the IR camera driver

Step 2: Remove the Face Recognition and PIN sign-in settings

Step 3: Clear the Trusted Platform Module (TPM)

Step 4: Add a PIN and set up Face Recognition

Step 5: Perform a system reset

 

Click here: https://support.hp.com/in-en/document/c05873680 to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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