Windows Hello

[Davidgray8160]

Since the latest round of windows updates I can no longer use the fingerprint sensor nor facial recognition for signing in as it states that it cannot find a suitable fingerprint scanner/camera.

does anyone know how I can fix this ?

Thanks

David

[Raj1788]

@Davidgray8160

Try the steps recommended below.

Turn off Fast Startup

Type power options in the Search box, and open Power Options
Select Choose what the power buttons do
Click on Change settings that are currently unavailable
Uncheck the checkbox next to Fast Startup

Reinstall Windows Hello drivers

Go to Search, type device manager, and open Device Manager
Find your Windows Hello driver, right-click on it, and select Remove driver software…
Restart your computer
On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved
 

Run Windows 10 Troubleshooter

Go to Search, type troubleshooting, and open Troubleshooting
Go to Hardware & sound section of the troubleshooter
Now, click on Hardware & devices
The troubleshooter will start, so wait for the process to finish, and follow further on-screen instructions
If the troubleshooter found a problem with Windows Hello, it will automatically fix it
Restart your computer.

If the issue still persists try updating the drivers using HP support assistant.

Refer to this article to know more information about using the HP support assistant.

Keep me posted, how it goes!

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