Windows Hello

[Tamiga]

Windows Hello issues

Hello ,  my fingerprint access suddenly stopped working, may have been after an update,  and  now when i go to fingerprint set up it says WIndows Hello is currently not available. I only bought the laptop in November and now it has stopped sign in via fingerprint. Not a massive issue but surely it should be supported through Windows Hello?  Thank you

Tamiga

[KrazyToad · Accepted solution]

@Tamiga

Welcome to HP Community

I have gone through your Post and would like to help

Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Tamiga]

Thank you Krazy Toad, worked a treat ! 

[KrazyToad]

@Tamiga

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you

[Tamiga]

HI KrazyToad, unfortunately the update worked for a few days and has now gone back to saying Windows Fingerprint for Hello is not available. I have updated windows update and also used the HP support assistant to no success. 

Please help !! 

Tamiga