Windows Key + ctrl + shift + B required to reload screen drivers to see screen image

[Braysham]

When I start my HP Envy 13 d061na, the system boots however the screen remains blank.

In this case, I set the laptop to allow sign in by finger print and this flashes. I use my finger print to log in. Once logged in I can then use Windows key + Ctrl+shift+B to reboot the video driver (may need a few applications) and I can then see my screen.

Can anyone tell me what is actually going on and how I can get the screen to appear without needing to use  Windows key + Ctrl+shift+B?

Before I discovered this key combination to reload the video driver, I had to use ctrl+alt*delete and esc multiple times to break the load sequence. It should be noted that once I had got the screen to show, if I rebooted then the screen would display with no issue. If I shut down and did not restart within 30 seconds then I would have to break the load sequence again.

As can be seen, I can still use my laptop but I really would like to get to the bottom of this. The system has all the latest drivers.

Is it possible to get hold of the original bios for this machine or is it related to Windows updates no longer working with this architecture?

Any guidance much appreciated.

[praveenbv]

Hi@Braysham, Welcome to the HP Support Community

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

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