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‎02-16-2023 11:47 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)

I have woolhubs usb C dock with HDMI connected to my monitor. When this USB C is plugged into computers USB C, all other devices connected to the USB port works. Except the HDMI & Ethernet connceted to the woolhubs dock. Can someone guide me as this device has 1 SuperSpeed USB Type-C® 5Gbps signaling rate as per the specs from HP Support page.

1 REPLY 1

‎02-16-2023 11:50 AM

HP Recommended

@pss11 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c07931215

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
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