Worst trackpad experience on HP envy 13

[Adi2020]

I have tried everything, updating my trackpad driver to the latest version, rolling back to older versions...installing and uninstalling hundreds of times trying out all the updates released by HP / Synaptics and yet the experience has not improved. I can hardly tap or double click on the trackpad without triggering the contextual menu. Which is very annoying and distracting when you are trying to work. On top of it, I can't access Synaptics settings anywhere. Has anyone able to improve trackpad experience on their notebooks?

[praveen196]

@Adi2020 Welcome to HP Community!

I understand that the trackpad is not working properly.

Do not worry. I will try to fix the issue. 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command, and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

If the issue still persists, please perform the system reset

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Adi2020]

Hi Praveen,

I don't see any cursor in the BIOS, it works with keyboard but there is no cursor displayed for neither the trackpad nor the USB mouse.

My notebook is under warranty and is less than a year old. I want to know how this can be fixed or I can get my notebook replaced.