X2 Detachable 10-n103 no HDMI output

[Hazellnut]

Unable to output to external video source via HDMI C type, (micro HMDI). Unfortunately on this device, this is the only port and it is frustrating that I cannot find a solution.

'Thunderbolt' test failed with the following ID PTV55A-86N91S-MFGJLK-8GSH03.

Have tried latest Intel HD Graphics driver as well as reverting back to prevoius version.  Still no joy.  Intel communty refers me back to HP.

Any help would be appreciated.

[A4Apollo]

Hi! @Hazellnut, Welcome to HP forums.

I understand you have HDMI issues with your PC.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with a different HDMI cable?

Are you using a converter to project the display to an external monitor?

As you mentioned there is no display on the monitor when you connect with an HDMI cable also the Thunderbolt test failed with a failure ID.

Try connecting the monitor to a different HDMI port and check if the issue persists.

Also, connect the monitor to a different PC and check if you are able to see any display.

I have checked the records and found the latest version of drivers available for chipset and BIOS. Try updating the drivers and check if it helps.

Link to update the BIOS.

Also, update the chipset drivers using this link.

Please uninstall graphics adapter from device manager and update display adapter from the link below.

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand display adapter.

Right-click and click uninstall.

Restart your PC and install the graphics driver.

Update the latest version of graphics driver and BIOS using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot HDMI issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.

I'll keep an eye out for your response.

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hazellnut]

Updated the BIOS to the latest version.  Also updated both audio and Chipset from HP site.  Tried installing Intel graphic driver but had error message (ID 000005469) to utilise HP graphics driver as it is more appropriate.

Still have same problem, in that I cannot output from micro HDMI. 

Will purchase another Micro HDMI cable tomorrow and try that.

Thanks for the advice.

Dave

[MKazi]

@Hazellnut

You're welcome.

As @A4Apollo is out of the office today, I'm replying to you. I truly appreciate your efforts and your patience.

The evidence points towards a hardware failure. Also, I have decoded the failure ID you provided and it indicates a hardware issue.

Therefore, you may contact our HP phone support team to check the available service options for your HP Pavilion x2 - 10-n103tu

Hope this works out. Feel free to let me know if you have any further questions. 

All the best! 🙂

[Hazellnut]

Was able to replace the Micro HDMI cable with an adapter, and straight away the computer recoqnises it when inserted.  The screen display was instantly displayed on my TV.

Thank you for your assistance with my query and issue.  Its nice to known that there are people like yourselves willing to assist in ensuring that the issues like =mine are resolved.

Thanks

Dave

PS It was a new cable from a reputable company which has been causing me the problems!

[A4Apollo · Accepted solution]

@Hazellnut, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned your issue got resolved after replacing the adapter.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!