X360 14-dh0525sa Digitizer Replacement

[RaspberrySam]

Hi,

I have just broken the digitizer on my Pavilion x360 14-dh0525sa screen. The LCD is fine, but the digitizer is broken to the point of interference with touch input, which is necessary for my use of the laptop.

I believe I can repair the screen; however, I am unable to find a digitizer/LCD matching the model number exactly. Is it feasible to use a digitizer/LCD from a different laptop in the line, for example a 14-cdxxxxxx model, or must it be specific to this model of laptop? I have been unable to find a replacement in HP's parts store, only equivalents form different models.

If anyone can provide a link to a digitizer I can purchase (I am in the UK), or at least a name for an equivalent part I could use, I would be very much grateful.

Please help.

[praveen196]

@RaspberrySam Welcome to HP Community!

I understand that the HP X360 14-dh0525sa Digitizer Replacement.

Display panel

FHD, 250 nit L51119-001

FHD, 400 nit L54600-001

HD L51120-001

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Or you can contact local service center for repair.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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