X360 Dual Monitors over USB-c hub

[B0lts]

Hello,

I have an X360 Convertible with Intel Graphics and I am attempting to use two external displays via a single USB-C hub. However, the external displays will only duplicate instead of extending the desktop. I have tried two USB-C hubs that have an HDMI port and a VGA port. One display is connecting to the hub's HDMI port with a DVI-to-HDMI cable and the other display is connecting to the USB-c hub with a VGA-to-VGA cable.  

This X360 can support two external displays in addition to its built-in display. I can extend the external displays when one display is connected via a VGA-to-USB-C adapter and the other is connected via the USB-C hub's HDMI port. 

Ideally I'd like to extend both displays via the single USB-C hub. How can I accomplish this?

[praveen196]

@B0lts Welcome to HP Community!

I understand that you would like to connect the two external monitors using one C type port.

You have to use the docking station or USB c type router.

Please refer to the below link to using the two or more monitors with one computer.

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

Or alternatively, Contact HP for setting up an order/service via phone support   

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[B0lts · Accepted solution]

Praveen, thank you for your welcome and recommendations. HP offers certain hubs that extend multiple displays but I went with a different manufacturer.

For those visiting from the future: 

This root cause of this failure is the choice in USB-C hub. The two hubs I tried had multiple display outputs but were only capable of mirroring display output if two displays were connected to the hub. I was able to resolve my issue by using a USB-C hub that extends multiple displays. You can check your desired USB-C hub's capabilities by searching (ctrl+f) the product description for "extend" or "mirror." The manufacturer will let you know if their USB-C hub can extend multiple displays or is limited to mirroring them.

[praveen196]

@B0lts 

Thank you for the update.

In the future, if you have any other issues. Please get back to us, We will assist you.

Have a nice day!!