• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-24-2024 05:02 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a ZBook Firefly 14 inch G10.  I'm hot-desking and today I'm connected to a HP USB-C Dock G5 for business (part number 5TW10AA#ABG), which is connected to two ViewSonic VX2757 27 inch external monitors via DisplayPort cables.  The external monitors are on but blank.  I cannot get them to display anything.

 

When I checked Settings > System > Display it's showing three monitors (presumably internal + 2x external), numbered 1,2 and 3.  If I click on Identify it displays "1" (without quotes) on the internal monitor and nothing on the external monitors.  If I select either of monitors 2 or 3 in the display settings  it shows option "Disconnect the display".  I've tried selecting "Duplicate desktop" and "Extend desktop" for each of monitors 2 and 3.  However, the monitor still doesn't display anything and if I select a different monitor and go back to the one I just updated, the updated monitor shows "Disconnect the display" again.

 

In Device Manager I tried updating the drivers for the Display adapters and the Monitors.  In each case they were up to date.  Last night I also received an update that included updating the BIOS.

 

Any suggestions on how to get the monitors to work with the laptop?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.