• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-06-2018 02:03 PM

HP Recommended
Product: Thunderbolt Dock G2
Operating System: Microsoft Windows 10 (64-bit)

Experiencing issues getting video connections to show on our newly purchased Thunderbolt G2 230W Docks. We're currently using the HP ZBook 17 G4s running Windows 10(1803) - Connecting to the HP Thunderbolt Dock G2 230W. Unable to get video to work through VGA for Display Ports via VGA Direct or DVI to DP Adapter. Have updated all BIOS, Video Drivers, Firmware, etc. Have even attempted force loading the Firmware update HP has for the ZBook 15s for these docks - Still no luck. Doesn't matter what monitors I try, Dell, Acer, ASUS, etc. Haven't tried DP to DP direct as we mostly use DVI and VGA based monitors. That being said, When connected to the dock, all other features work; LAN, USB-A/C and audio port. But no luck with video outputs. Anyone else seeing this issue?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2018 06:32 AM

HP Recommended

After some deep digging I was able to locate an HP Manual with the preferred drivers and firmware softpaqs for each of their machines when using with this dock. After sifting through this guy I found that the below recommended Softpqs were needed for this setup. After downloading and installing both the driver and firmware softpaq from their download manager, the monitors kicked right on and started working. 

 

Link to Whitepaper for ThunderBolt Dock G2 : http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-3384ENW.pdf

 

Softpaqs recommended within whitepaper:

Driver: SP87260, Version 17.4.75.250 

Firmware: SP87113, Version 33.2.5.5.1

 

 

That whitepaper doc will be extremely handy as it has all of HPs machines that are capable of use with this Dock and which drivers, software, firmware, etc they require for each to work. 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-11-2018 07:48 AM

HP Recommended

I have same problem on the same configuration. All drivers, firmawares and BIOS was uptaded. Docking video outputs not found. 

Was this reply helpful? Yes No

‎12-12-2018 06:32 AM

HP Recommended

After some deep digging I was able to locate an HP Manual with the preferred drivers and firmware softpaqs for each of their machines when using with this dock. After sifting through this guy I found that the below recommended Softpqs were needed for this setup. After downloading and installing both the driver and firmware softpaq from their download manager, the monitors kicked right on and started working. 

 

Link to Whitepaper for ThunderBolt Dock G2 : http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA7-3384ENW.pdf

 

Softpaqs recommended within whitepaper:

Driver: SP87260, Version 17.4.75.250 

Firmware: SP87113, Version 33.2.5.5.1

 

 

That whitepaper doc will be extremely handy as it has all of HPs machines that are capable of use with this Dock and which drivers, software, firmware, etc they require for each to work. 

Was this reply helpful? Yes No

‎12-13-2018 11:49 PM

HP Recommended

I had to set up this firmware.

https://support.hp.com/cz-cs/drivers/selfservice/swdetails/hp-zbook-17-g4-mobile-workstation/1484001...
HP Support Assistant, which I always rely on, has not offered me this update at all.
After the update, everything is running.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.