a blue dot appears on the screen

[elgreatly]

hello 

i have a new notebook ... suddenly a blue dot (pixel ) appeared on the screen & clearly visible on black or dark images ...

what causes this problem? & what should i do ?... thanks in advance 🙂

[The_Fossette]

Hi @elgreatly

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that there is a blue dot on the computer display.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to update the bios and the graphics driver from the below link and check if it helps.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[elgreatly]

very thanks for your help

regarding your questions ...

it was working fine after i had bought it & installed windows instead of freeDOS ..this was about 2 weeks ago ...but i realized this issue about five days after that

i tried to use this website to solve the problem but notheing happened

http://www.jscreenfix.com/

the graphics driver is already up to date 

& i don't know how to update the bios 

NB: the problem appears also in the boot screen 

[The_Fossette]

Hi @elgreatly

Thank you for the information.

Follow the steps in the below article to update the bios on your computer.

http://hp.care/2qKkzWv

Let me know how it goes and you have a great day 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[elgreatly]

thanks but first do you think updating bios would change anything ? if yes can you tell me how ?

don't you think it is  hardware problem ?

however, i can't find any drivers or bios for my notbook (hp 15-ay109ne)

i use drivers of this version:

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay100-notebook-pc/12499456

but i'm not sure that bios update is correct for my device & i fear that this would be danger 

[MKazi]

@elgreatly

Hi,

as The_Fossette is out of the office today, I'm replying to you. 

I suggest you to avoid the BIOS update as of now and refer to this HP document that explains the details of this issue you are facing with the display. Also, would suggest you to go through this HP document to understand that common issues with laptop displays.

Please feel free to let me know how it goes. Cheers! 🙂