• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎03-11-2025 12:10 AM

HP Recommended
Product: OMEN by HP Transcend 16 inch Gaming Laptop PC 16-u1000 (8N9K4AV)
Operating System: Microsoft Windows 11

I am currently using a laptop with the Advanced Optimus performance feature. However, when I check the option to use only the GPU in the Nvidia control panel, the screen freezes or the system crashes, and it automatically switches back to Optimus. When I set the BIOS to Discrete and boot, I encounter a black screen, though I can hear the Windows boot sound and the fans are functioning normally. In an attempt to resolve this, I had the motherboard replaced twice while I was in Korea, but even after the repair, I can use the GPU ONLY option for just one day, and the same issue reoccurs the next day. Additionally, when I completely uninstall the graphics card using DDU and reinstall it, I can check the GPU ONLY option for just one day, and again, the issue reappears the following day. No one has been able to provide a clear answer to this problem. Even HP has only repeated the same thing without offering a solution. I’ve run a full diagnostic check using HP's diagnostic system, and no hardware issues were found. Please, I need your help.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.