after recent windows 11 update touch pad not functional.

[thirug]

HP Pavilion x360 Convertible Laptop PC 14-dh0001ne

After recent windows 11 update the touch pad stopped working. I2C HID DEVICE & BASE SYSTEM DEVICE drivers stopped working. Did several attempts to update, reinstall etc. No use. Pls provide the solution

[zoey7886]

@thirug, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Touchpad Issues on HP Pavilion x360 Convertible Laptop PC 14-dh0001ne! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Pavilion x360 Convertible Laptop PC 14-dh0001ne touchpad stopped working after a recent Windows 11 update, and the I2C HID DEVICE & BASE SYSTEM DEVICE drivers are no longer functioning correctly, follow these steps to resolve the issue:

Update the BIOS:

• Ensure your laptop's BIOS is up-to-date. You can find the latest BIOS updates on the HP Driver Downloads page.
• Navigate to the HP Support site, enter your product name or serial number, and download the latest BIOS update.
• Follow the on-screen instructions to install the BIOS update.

Reinstall Touchpad Drivers:

• Go to the Device Manager by right-clicking the Start button and selecting 'Device Manager'.
• Locate the "I2C HID Device" under the "Human Interface Devices" section.
• Right-click on the "I2C HID Device" and select "Uninstall device". Make sure to check the option to "Delete the driver software for this device" if prompted.
• Repeat the process for "BASE SYSTEM DEVICE" under "Other devices" or "System devices".
• Restart your computer.

Download and Install the Latest Drivers:

• Return to the HP Support site, and enter your product name or serial number.
• Under "Software, Drivers, and Firmware," select your operating system version.
• Expand the "Driver-Chipset" and "Driver-Keyboard, Mouse, and Input Devices" sections to find and download the latest touchpad and chipset drivers.
• Install these drivers and restart your computer if necessary.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,