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Windows 11 Support Center. -
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- after recent windows 11 update touch pad not functional.

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06-05-2025 07:02 AM
HP Pavilion x360 Convertible Laptop PC 14-dh0001ne
After recent windows 11 update the touch pad stopped working. I2C HID DEVICE & BASE SYSTEM DEVICE drivers stopped working. Did several attempts to update, reinstall etc. No use. Pls provide the solution
06-06-2025 09:41 AM
@thirug, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Touchpad Issues on HP Pavilion x360 Convertible Laptop PC 14-dh0001ne!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP Pavilion x360 Convertible Laptop PC 14-dh0001ne touchpad stopped working after a recent Windows 11 update, and the I2C HID DEVICE & BASE SYSTEM DEVICE drivers are no longer functioning correctly, follow these steps to resolve the issue:
Update the BIOS:
- Ensure your laptop's BIOS is up-to-date. You can find the latest BIOS updates on the HP Driver Downloads page.
- Navigate to the HP Support site, enter your product name or serial number, and download the latest BIOS update.
- Follow the on-screen instructions to install the BIOS update.
Reinstall Touchpad Drivers:
- Go to the Device Manager by right-clicking the Start button and selecting 'Device Manager'.
- Locate the "I2C HID Device" under the "Human Interface Devices" section.
- Right-click on the "I2C HID Device" and select "Uninstall device". Make sure to check the option to "Delete the driver software for this device" if prompted.
- Repeat the process for "BASE SYSTEM DEVICE" under "Other devices" or "System devices".
- Restart your computer.
Download and Install the Latest Drivers:
- Return to the HP Support site, and enter your product name or serial number.
- Under "Software, Drivers, and Firmware," select your operating system version.
- Expand the "Driver-Chipset" and "Driver-Keyboard, Mouse, and Input Devices" sections to find and download the latest touchpad and chipset drivers.
- Install these drivers and restart your computer if necessary.
Hope this helps!
Take care, and have an amazing day!
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ZOEY7886
I am an HP Employee