after update hp convertible touchscreen an finger print senser stopped working

[NATESTOUCHSCREE]

touch screen stopped after updated

[Kuroi_Kenshi]

Hi @NATESTOUCHSCREE,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Laptop: Sometimes a simple restart can resolve driver issues caused by an update.

Check Device Manager: Press Win + X and select Device Manager. Expand Human Interface Devices and look for HID-compliant touch screen. If it is disabled, right-click and select Enable. If it is missing, click View > Show hidden devices. If you see a yellow triangle, right-click and select Update Driver.

Roll Back the Driver: In Device Manager, right-click on HID-compliant touch screen. Select Properties > Driver tab > Roll Back Driver (if available).

Run Windows Updates: Go to Settings > Update & Security > Windows Update and install any pending updates.

Reinstall Touchscreen Driver: In Device Manager, right-click on HID-compliant touch screen. Select Uninstall device and restart your laptop. Windows should automatically reinstall the driver.

Reset BIOS (If Needed): Shut down your laptop. Turn it back on and press F10 repeatedly to enter BIOS. Select Restore Defaults, then Save and Exit.

Please let me know if any of these steps help resolve your issue.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,