all in one monitor touch screen no longer works

[dombar]

have a 24-g214 all inone PC,with a touchscreen monitor. it has worked fine up until aferw months ago. now the touch does not work at all. have run the troubleshooting programs without finding any solution.when i checked the hardware veiw pen and  touch, it says there is no touch screenmonitor running. this is obviously incorrect as it has been running fine for over a year

any thing else i can check?

[KrazyToad]

@dombar

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your computer

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows has all the latest updates

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Keep me posted how it goes

Thank you and have a lovely day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[dombar]

hi  @krazytoad

thanks for your message, but alas, it didnt find any updates. windows is also up to date.

this was in the device log, which by the way is "generic monitor"

could it be something here?

[KrazyToad]

@dombar

Thanks for keeping me posted

You can try a Reset. Please refer to this Link: https://support.hp.com/in-en/document/c04742289

If the issue persists please follow the instructions I sent in the private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you