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‎01-27-2021 06:13 AM - edited ‎01-27-2021 09:38 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-r053ur
Operating System: Microsoft Windows 10 (64-bit)

Recently, there have been departures from various games. I have an hp monoblock with a built-in intel HD 630 processor and a discrete amd radeon r7 460m graphics card. I can provide the blue screen dumps attached in the request. The blue screen appears after some time in 3D applications, after 5-15 minutes the picture freezes, but the music in the game continues to play. After that, a blue screen with an error appears amdkmdag.sys, dxgkrnl.sys, ntoskrnl.exe. I solved the problem in these ways: 1) I reinstalled the amd and intel graphics card driver. Nothing has changed. 2) I checked the disk for errors, the system found the corrupted files, and fixed them. But nothing has changed. 3) Reinstalled the windows 10 system, nothing has changed. 4)Installed directx packages, but already newer ones are downloaded. The problem is detected only when running on amd radeon r7 m460, no errors were noticed when running with intel HD graphics. None of these solutions helped me with solving the problem. This problem started after downloading updates from windows Update, it suggested updating the bios firmware to version f.23. Although on the hp website the latest update for the firmware is f.21. Need help solving this problem. I will attach the recent blue screens for the last days.

https://drive.google.com/file/d/15w05izvzgNe-2NVOtQPFUOR_EgM7DegY/view?usp=sharing

https://drive.google.com/file/d/1u1ftEa1fQIaJPM_k1P7CR5z6_Tq2fRul/view?usp=sharing

screenshots 

1 REPLY 1

‎02-08-2021 08:09 AM

HP Recommended

@Nikita17

 

I reviewed your post and I understand you are getting bluescreen error on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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